2 Sisters Food Group sees positive impact of automation
2 Sisters Food Group has seen positive results with the implementation of Robotic Process Automation (RPA), digital solutions and technology services company Zensar Technologies has reported.
According to Zensar, its RPA has helped the company realise visible and measurable outcomes by streamlining of the financial framework and operations in the last six months, specifically in accounts receivables cash posting and allocation processes.
Since the start of the project, approximately 97% of tasks have been automated, which means more staff are freed up for better customer service and more time to complete other tasks.
In addition, the bots deployed have worked towards saving time with a 90% reduction in time taken for cash posting; this has made the entire process more efficient.
Sandeep Kishore, chief executive officer and managing director, Zensar Technologies commented: “We are delighted to see the business outcomes enjoyed by 2 Sisters Food Group from our RPA solutions.
“It is encouraging for us to see the positive impact our Return on Digital® framework brings to our customers who have reposed their trust in our capabilities.”
Barry Spenceley, head of shared services, at 2 Sisters Food Group, said: “When we initiated the automation process, we were clear on the operational goals we wanted to achieve.
“Having seen such clear outcomes, with a clear impact on the enhanced quality of our customer service, we have the confidence to continue the path of automation within the Accounts Receivables cash posting and allocation process. The Zensar team has both the expertise and the understanding of our business to help us through the entire project.”
Chaitanya (Chai) Rajebahadur, senior vice-president and head, Europe, Zensar Technologies, added:
“It is encouraging to see the immense returns automation brings in a short time frame. Our team was focused on ensuring that the customer sees benefits early on, and I am glad to have seen us achieve this milestone.
“We look forward to a continued strategic relationship with 2 Sisters Food Group.”